Privacy Policy | Aidhour

Privacy Notice

The privacy notice explains how we, Aidhour, intend to collect and use information about you.

Aidhour may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 May 2018.

Who we are

Aidhour

47 Bedwin Street

Salisbury , Wiltshire SP1 3UT

The information we collect

Under data protection law we are known as the ‘Data Controller’ of the personal information that we collect about you. As a data controller we have certain legal responsibilities concerning how we collect, use and share your personal information.

The types of personal information we collect from you includes:

Information you provide to us – personal information that you provide to us including your contact details (i.e. your name, email address, phone number and postal address) and your bank account details.
Our correspondence – if you contact us, we may keep a record of that correspondence.
Sales and services information – details of transactions that you make with us and details of the services we provide to you.
Credit and Anti-Fraud information (where applicable) – information relating to your creditworthiness or any criminal or fraudulent activities provided to us either by you or third parties including information which establishes your fraudulent activities provided to us either by you or third parties including information which establishes your identity such as driving licences, passports and utility bills: information about transactions, credit ratings from credit reference agencies, fraud, offences, suspicious transactions, politically exposed person and sanctions lists where your details are include.

How we use your personal information

We think your information is as important as you are, so want to make you aware of how we may use your personal information:

To provide our services effectively to you – to administer our services, including handling your requests, communicating with you (including offers or promotions); keeping up-to-date records about you and carrying out our obligation arising from any contracts entered into between you and us, to make payment to you and receive payment from you (where applicable).
To market to you – if you have not objected, to provide you with news, updates, promotions and information about our products or services. We may use your information for marketing our own services to you online or by email, phone or post, and where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing. We will provide an option to opt-in for further communication on any electronic marketing communication sent to you, or you may opt out by contacting us using the detail in the contact us section of this privacy notice. If at any time you do not want to us to contact you for marketing purposes, you can let us know by contacting us using these details.
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.
Sometimes you might give your consent implicitly, such as when you send us a message by email to which you would reasonably expect us to reply.

Transfers of Personal information

We may permit selected third party companies to use your personal information, for the purpose set out in the section ‘How we use your personal information’ (above). Selected third-parties will be subject to obligation to process your personal information in compliance with the same safeguards that we deploy.

We confirm that all personal information held by us about you will remain in (and will not be transferred outside of) the European Economic Area (EEA) where data protection laws are of an equivalent stand.

How long will we keep your personal information?

We continue to process your information until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

Legal Grounds to process

The legal grounds we rely on to process your personal information are that processing is necessary for:

Our legitimate business interests or those of a third party and these interests are not overridden by your interest or fundamental rights and freedoms in relation to the protection of your personal information. Our interests or fundamental rights and freedoms in relation to the protection of your personal information. Our legitimate business interests include enabling us to provide you with products, services and information about our products and services (marketing).
Our performance of a contract made with you. This includes our providing you with products and services and our taking steps at your request towards, and in anticipation of, providing you with products and services.
Where your express consent has been given to send relevant marketing material
Our compliance with legal or regulatory obligations

Your rights in relation to your personal information

Unless subject to an exemption (under the GDPR), you have the following rights with respect to your personal data

The right to request a copy of the personal data we hold about you.
The right to request that we correct any personal data if it is found to be inaccurate or out of date.
The right to request your personal data is erased where it is no longer necessary for us to retain such data.
The right to withdraw your consent to the processing at any time.
The right to request that the data controller provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability).
The right to request to have your personal data deleted so that we no longer have the lawful ground to use.
The right to lodge a complaint with the Information Commissioners Office (ICO).

Cookies

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

The Purpose of performance cookies is to collect information about how you use our website. Information collected includes, for example, the Internet browsers and operating systems used, the domain name of the website previously visited, the number of visits, average duration of visit, and pages viewed. These cookies don’t collect information that personally identifies you and only collect aggregated and anonymous information. Performance cookies are used to improve the user-friendliness of a website and enhance your experience.

Most web browsers will accept cookies, but if you would prefer we did not collect data by this method, you can disable this function within your browser settings or you can visit the About Cookies website, which offers guidance for all modern browsers. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

By using our website you agree that we can place these types of cookies on you device.

Contact us

If you have any questions, or you would like to find out more about this privacy notice you can contact us at: